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February 18, 2020

12/26/2019 10:17:00 AM
Problems with Gboard

First off, what is Gboard? Gboard is most likely the keyboard app on your Android device. I say "likely" because there are other apps that you can download to be your keyboard. However, straight out of the box, it is probably Gboard.
Lately, we've been receiving calls that when people are trying to send text messages or use an app that requires the keyboard it would not show up on their screen. The solution to this problem is to update your Gboard app.
To update your app, you first need to go to the Google Play Store. Once in the app tap on the three horizontal dashes in the top left corner of the screen then go to "My apps & games." This will take you right to the Updates screen. This will show you all of the apps on your phone that need to be updated. If you have no updates, no apps will appear in the list.
To update Gboard find it in your list of apps that need to be updated and tap on Update. If you have multiple apps that need to be updated this would be a good time to just update them all, and to do that you can tap on the "Update all" button on the screen.
If updating doesn't work, try restarting your phone. If restarting doesn't work, give us a call or stop in. We have another solution we can try to get your keyboard working again.

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